Orders destined for Italy are generally delivered within 2-3 working days. Times may vary due to holidays, peak periods, or circumstances beyond Guarino Store's control.

Yes, shipping is free for orders over €300 destined for all Italian regions.

Yes, via DHL Express. For Austria, Belgium, France, Germany, Spain, Switzerland, and other first-tier European countries, delivery takes 2-3 working days, with free shipping for orders over €400.

For Albania, Armenia, Croatia, Cyprus, Iceland, Malta, Serbia, Turkey, Ukraine, and other second-tier countries, delivery generally takes 3-4 working days.

Yes, we ship to many countries worldwide via DHL Express, including the United States, Canada, Australia, Japan, China, United Arab Emirates, Saudi Arabia, and South Korea. Deliveries generally take 4-5 working days; in the presence of customs, delivery times may vary.

Once your order is shipped, you will receive tracking information to follow the delivery progress. Our Customer Service monitors all shipments and intervenes in case of delays, blockages, or customs issues.

No. Any duties, import taxes, and customs fees applied by the destination country are the responsibility of the customer and depend on local regulations, not Guarino Store.

Yes. The times indicated are in working days and should be considered approximate: customs checks, holidays, or exceptional weather conditions may require more time, especially for international shipments. See the full table on the Shipping page.

You can pay by credit card (via Shopify Payments), PayPal, bank transfer, cryptocurrencies, and Klarna to pay in installments. The checkout also accepts American Express, Apple Pay, Google Pay, Maestro, Mastercard, Union Pay, USDC, and Visa. Details on the Payment Methods page.

Yes. Transactions are handled directly by Shopify Payments: your card details are never shared with Guarino Store, which only receives confirmation of successful payment.

Yes, with Klarna you can split your order amount into 3 interest-free installments with no financing, directly at checkout.

Goods are shipped only after actual credit to the account, so it's advisable to choose it if you are not in a particular hurry. The payment description must include your name, surname, and order number: we recommend sending the receipt to info@guarinostore.it to speed up processing. If payment is not credited within 4 working days of the order, the order will be canceled.

Yes. Cryptocurrency payments represent a decentralized and secure method based on blockchain technology, without intermediaries such as banks or financial institutions.

Yes. You have the right to withdraw within 14 days of delivery, without having to specify a reason, in accordance with the Consumer Code. Items must be returned intact, unworn, with all original tags and packaging: worn items or those with signs of use will not be accepted.

From your personal area on guarinostore.it/account, with access via OTP code by email (no registration required): if the order has not yet been shipped, you can cancel it with one click; if it has already been shipped, you can fill out the online return form.

Alternatively, write to info@guarinostore.it, indicating your name, surname, and order number, before the 14-day deadline.

Return shipping costs are the responsibility of the customer, who is responsible for the goods until delivery to Guarino Store. For returns from non-EU countries, international shipping costs and any customs duties (DDP) are also the responsibility of the customer.

Yes, exchanges are possible; the related shipping costs are the responsibility of the customer. Write to our Customer Service on WhatsApp to arrange it.

Guarino Store will refund the paid price as soon as it receives and verifies the returned product, using the same payment method used for the purchase, unless otherwise indicated in the withdrawal request. All details are on the Returns and Refunds page and in the Terms and Conditions.

On each product page, you'll find information to help you choose the most suitable size, including the model's height and the size worn (for example: "model is 1.80 m tall, wears a size M"). Always read the fit information as well, because each garment can have a different cut: regular, slim, comfort, or looser and oversized.

Yes. The fit can vary from one brand to another and even between different products from the same brand. The product page always specifies whether the garment fits regular, smaller, larger, or has a softer or oversized fit: we recommend always reading it before choosing a size.

Yes. On the product page, you'll find a system based on artificial intelligence that suggests the most suitable size based on the measurements entered, taking into account the characteristics of that specific garment. For accurate advice, enter your measurements carefully.

Directly on the product page: model's height and size worn, type of fit (regular, slim, comfort, oversized), any advice to take a size up or down, and the suggestion from the artificial intelligence system.

No, the suggestion is adapted to the individual product, because the cut, fabric, construction, and fit can vary from one garment to another. We always recommend reading the product page and entering your measurements correctly.

Yes. Write to us on WhatsApp at +39 345 170 3426 to clarify doubts about fit or receive size recommendations: our team will guide you, taking into account the brand, model, and your preferences.

Yes. On the product pages, you may find automatically suggested combinations with other items from the Guarino Store selection. For more personalized advice, write to us on WhatsApp at +39 345 170 3426: our team will help you choose pants, shirts, knitwear, jackets, shoes, and accessories consistent with your style.

Yes. Write to us on WhatsApp indicating the product you want to buy, the occasion, and your preferences: our team will suggest the most suitable items to complete your outfit.

Yes, when available, you can select in-boutique pickup during checkout. If the item is initially in another boutique or warehouse, it will be transferred to your chosen store, and you will receive a notification when the order is ready: we advise you to wait for this confirmation before going to the store.

Not necessarily. Items on the website may be distributed among various Guarino Store boutiques and warehouses: online availability does not automatically mean the product is already present in your chosen store. To check immediate availability, write to us on WhatsApp.

Yes, when possible, the item can be transferred from a different boutique or warehouse to your chosen store. You need to wait for confirmation from Guarino Store before going to the boutique, as the transfer and actual availability must be verified.

Guarino Store boutiques are located in Rome (Via Po, 96), Porto Cervo, Poltu Quatu, Porto Rotondo, and the Maldives.

You can write to info@guarinostore.it, contact us on WhatsApp at +39 345 170 3426, or fill out the form on the Contacts page. We are available for advice on sizes, outfits, product availability, and after-sales support.

Write to us on WhatsApp at +39 345 170 3426: our Customer Service will answer any questions about orders, sizes, shipping, payments, or returns.